Thank you for shopping at LAMEDA CUSTOM. We are a Chinese company that specializes in providing high-quality custom cycling clothing to our customers around the world. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to return or exchange an item.

Unconditional Return and Exchange

We promise unconditional return and exchange within 3 months of purchase. If you are not completely satisfied with your purchase, you can return or exchange it for a full refund or exchange within three months of purchase. We will not charge any restocking fees for returns or exchanges.

Please note that to be eligible for a return or exchange, the item must be in its original condition, with all tags attached and in its original packaging.

How to Return or Exchange an Item

To initiate a return or exchange, please contact our customer service team at [email protected]. Please provide your order number and the reason for the return or exchange. Our customer service team will provide you with a return shipping label for small batch orders, and instructions for large quantity orders.

Please pack the item securely in its original packaging and ship it back to us. You are responsible for paying the shipping costs for returns and exchanges.

Refunds

Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If the item is eligible for a refund, we will process the refund to your original method of payment. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card issuer.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at [email protected]. Please provide your order number and a photo of the damaged or defective item. We will send you a replacement item as soon as possible.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at [email protected]. We are here to help you and ensure that you have a positive shopping experience with us.